Teachable Moment

Spontaneous opportunities to use an experience at hand to demonstrate a skill or principle – to train your staff in some small yet powerful way.

Top line

A reference to the gross sales or revenues of a company, or an allusion to a course of action that increases or reduces revenues. The “top” reference relates to the fact that on a company’s income statement, the first line…


The extent to which investors have ready access to any required financial information about a company such as price levels, market depth and audited financial reports. Classically defined as when “much is known by many”, transparency is one of the…

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